SHIPPING POLICY

Due to the variety of items we offer, shipping and processing times may differ. Please read individual product descriptions thoroughly and review shipping options at checkout.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

 

Shipment to P.O. boxes or APO/FPO addresses

Velzyworld.com ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
 

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
 

Customs, Duties, and Taxes

Velzyworld.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
 

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

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Alert us at hello@shopvelzy.com.

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We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

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